Returns and exchanges
Due to the nature of jewellery items, all sales are final for sanitary purposes. We do not allow returns, exchanges or refunds.
Similarly, Icky is not responsible for tarnishing from wear and water exposure. Although pearls are from the ocean, they are not water resistant; please take care of the pieces to ensure longevity.
If the item breaks, please get in touch with me via the website or Instagram for repair inquiries. Repairs are free of charge. However, the responsibility for shipping costs is on the customer.
If you have received a defective item, please get in touch with me immediately via the website’s contact form or Instagram DM.
Shipping Policy
Orders are generally shipped 1-4 business days after placing an order. Please expect delays on holidays.
Tracking numbers will be provided once shipped; you will receive an email notification once your order has been shipped. Once the items are shipped, the carrier is responsible for lost or damaged packages. If packages are lost, I will try to help as much as possible, though I have no control after the package has been shipped.
DOUBLE CHECK YOUR SHIPPING ADDRESS! Refunds or cancellations are not offered if the incorrect address has been provided and the order has already been shipped.
For orders placed in Canada, please expect an average of CAD 15.00.